Dear Hero Sihat users,
What Kind Of Personal Data We Collect
For any avoidance of doubt, FWD does not collect any personal identifiable information via the Portal.
Personal data for purposes of this notice may, where applicable, include sensitive personal data which means any personal data consisting of information as to your physical or mental health or condition, religious beliefs or other beliefs of a similar nature, or any other personal data as the Minister may determine.
How We Use Your Personal Data
The personal data (including sensitive personal data) collected from you will be used to:
(collectively referred to as “Purposes”).
As part of the services offered via the Portal, we may send you promotional materials regarding our products and/or services, or products and/or services of our selected providers which we think may be of interest to you, or even any other content, information, survey, questionnaire or materials from the Parties (regarding insurance/takaful products, any of FWD agents, any of our wellness experts, any of the solution providers or any advertiser or health education information) that may be of interest you. You may at any time unsubscribe from receiving any such further materials by contacting us.
Please email to email@example.com should you are not interested to receive any promotional materials regarding our products and/or services, or products and/or services of our selected providers from the start.
Please note that we may also anonymise or aggregate your personal data by excluding information (such as your name) that make the data personally identifiable to you (“Anonymous Information“). This Anonymous Information may be used to personalize our or our products and/or services for you, including directing certain advertisements to make them more relevant to you or to analyse request and usage patterns so that we may improve our products and/or services or for any related market research purposes, either internally or through third parties.
We may also share such Anonymous Information, including data and statistics, to our group of companies, third parties including business partners who assist in performing our core operations and counterparts who perform statistical research, advertisers, insurance agencies, health services, health product distributions, medical claims management, insurance distribution and such other parties for service provision, product distribution, promotional and advertising purposes. These parties shall only use information to carry out their specific business obligations to us.
We do not otherwise sell or commercially make available personal-identifiable information about our users (other than in the form of Anonymous Information) to any third party, unless otherwise authorized by law enforcement bodies in complying with legal process and in regards to content violations or violations of applicable laws.
Disclosure of Your Personal Data
We will not disclose any of your personal data to any third party without your consent, whether within or outside Malaysia, except to:
and where necessary, to any party who undertakes to keep your personal data confidential in carrying out the Purposes mentioned above or to persons whom we are compelled or required under the law to make such disclosure to.
What If Personal Data Provided By You Is Incomplete?
It is necessary for us to collect and process your personal data. If you do not provide us with your personal data (which are required for the purpose of the products and/or services offered on the Portal), we will not be able to effectively provide products and/or services to you or process your personal data for any of the Purposes, if at all. We will indicate to you if the personal data which we request from you is optional, in which case you have the option not to provide such personal data.
Your Rights to Access and Correct Your Personal Data
We are committed to ensuring that your personal data is stored securely and will store your personal data only for such duration as necessary and/or as per the PDPA permits. You have the right to request for access to, request for a copy of and request to update or correct, your personal data held by us by editing your profile through your account in the Portal. You also have the right at any time to request us to limit the processing and use of your personal data (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes), subject to our right to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.
Your written requests or queries should be addressed to:
[Personal Data Protection Officer/Legal Officer/Customer Service Officer] Email Address : [firstname.lastname@example.org]
Personal Data Storage Location
Please note that we are entitled to transfer any personal data that we process to any country or territory outside Malaysia in accordance with Section 129 of the PDPA.
Personal Data Handled by Our Selected Providers
Information which You Provide via the Portal
Your use of the services via the Portal and publication or posting of questions, answers, comments, discussion or other features are private between you and WW. You should consider carefully before disclosing any kind of individual-specific and personally-identifiable information in any public feature as it may be seen and collected by third parties who may use such for other purposes, of which we do not have control of. Kindly exercise discretion in publication or posting of any sensitive information.
Last update: [9.10..2019]